Shipping & Returns policies

RETURNS
Playsonic Inc, a limited distributor of Maailmanpuu, complies with the Consumer Protection Act and the Consumer Agency's e-commerce guidelines. This means you can explore the product in peace at home. If the product is in a protective wrapper and intact (as when you received the product), you are entitled to return it within 14 days of receiving the order as a postal package. We do not pay return costs for customer returns delivered in other ways. Once you have returned the product, we will refund the amount you paid according to the invoice for your order and refund the postage for the return. Attach the order confirmation you received and a free-form customer return notification to the returned product. Send notification with return. We hope you send the return notice in advance by email to: sampsa@playsonic.fi.

The returned product must be unused, in the same condition as the original and marketable.

BROKEN SHIPMENTS IN TRANSPORT
Sometimes, despite careful packaging, shipments can be damaged during transport. If the package has been damaged during transport and if the ordered product (s) has also been damaged, make a damage report immediately at the collection point. Then contact Playsonic Inc's customer service by email to: sampsa@playsonic.fi to solve the problem.

COMPLAINTS
If a wrong product. or a wrong number of products has been delivered to the consumer, or the product has been damaged, the consumer must notify Playsonic Inc within a reasonable time by e-mail sampsa@playsonic.fi or by phone: +358400185501.

FORCE MAJEURE
Playsonic Inc is not responsible for any delay, impediment or delay in the delivery of the order due to a circumstance beyond Playsonic Inc's control, such as war, natural disaster, export or import ban, official decision, disruption of public traffic or other similar impediment to Playsonic Inc's operations and activities.

SETTLEMENT OF DISPUTES
Finnish and EU laws shall apply to disputes and disagreements arising from this distance selling agreement.